FAQs

Ordering & Production

Q: How long does it take to process my order?
A: All our products are made to order and typically require 2-7 business days for production before shipping. This helps us reduce waste and ensure your item is made just for you.

Q: Can I cancel or modify my order?
A: Because our products are custom-made, we are unable to cancel or modify orders once they have entered production. Please double-check your details before confirming your order.

Q: What if I accidentally ordered the wrong size?
A: Unfortunately, we cannot offer exchanges or refunds for incorrect size selection. Be sure to check the size guide on each product page before ordering.

Shipping

Q: How long does shipping take?
A: Shipping times vary depending on your location:

  • USA: 2-5 business days
  • Canada: 10-30 business days
  • International: 10-30 business days

Q: Will I get a tracking number?
A: Yes! Once your order is shipped, you’ll receive a tracking number via email. Please allow 24-48 hours for tracking details to update.

Q: What if my order is delayed or missing?
A: If your package hasn't arrived within the estimated timeframe, please:

1. Check your tracking details for updates.

2. Contact the shipping carrier for more information.

3. If your order is marked as 'Delivered' but hasn’t arrived, please reach out to the carrier first before contacting us.

Returns & Refunds

Q: What is your return policy?
A: Since our products are made to order, we only accept returns or offer refunds if your item is:

  • Defective or damaged
  • Incorrectly printed or sized

Q: How do I report a damaged or incorrect item?
A: Please contact us within 14 days of receiving your item. Be sure to include your order number and clear photos showing the issue.

Q: What happens if my item doesn’t fit?
A: We cannot offer refunds or exchanges for sizing issues. Please refer to our size guides before placing your order.

Products & Materials

Q: What materials do you use?
A: We prioritize using natural fibers such as organic cotton and other high-quality materials that align with our values of sustainability and comfort.

Q: Are your designs printed or embroidered?
A: Our designs are created using high-quality direct-to-garment (DTG) printing, ensuring long-lasting and vibrant prints.

General Information

Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide. Shipping costs and times will vary based on your location.

Q: How can I contact you?
A: Reach out to us anytime using our Contact Us Page.